1)Warranty Coverage

Kick products are covered by a limited warranty for a period of one (1) year(6 months for battery) from the date of purchase. This warranty covers defects in materials and workmanship under normal use. If your product is damaged or defective due to manufacturing defects within this warranty period, we are here to assist you.

Warranty Exclusions

Please note that our warranty does not cover the following:

  1. Products that have been tampered with or modified by unauthorized personnel.
  2. Products that show signs of physical damage, including cracks, dents, or scratches.
  3. Products that have been exposed to liquid damage, such as immersion in water or exposure to excessive moisture.
  4. After the initial 6 months from the Date of Purchase, any defects in battery life or other issues related to the product’s battery will no longer be covered under warranty.
  5. Please use a 5W charger for all Kick products. Charging with a higher wattage may damage the earbuds or smartwatch and void the warranty.

Warranty Claim Process

If you believe your Kick product is damaged or defective under normal use within one (1) year of purchase, please follow these steps to initiate a warranty claim:

  1. Contact our customer care service at customer.care@kick-lifestyle.shop or leave a message on +977-9820810020. Provide details of the issue, including the product model, purchase date, and a brief description of the problem.
  2. Our customer care team will guide you through the warranty claim process and may request additional information or evidence to validate the issue.
  3. If the warranty claim is approved, we will provide instructions on returning the product. Please ensure the item is securely packaged to prevent any further damage during transit.
  4. Once we receive the returned item, our team will assess it for eligibility under the warranty policy. If the product is deemed eligible for warranty coverage, we will repair or replace it at our discretion.

Please note that you will be responsible for any shipping costs associated with returning the item for warranty service.

Limitations of Liability

Kick’s liability under this warranty is limited to the repair or replacement of the product as determined by our technical team. We are not liable for any incidental or consequential damages arising from the use or misuse of our products.

This warranty is valid only for the original purchaser and is not transferable.

2)Failed Delivery

A delivery attempt that cannot be completed due to reasons attributable to the customer, including but not limited to, incorrect address, absence of recipient, refusal to accept the package, failure to comply with delivery instructions, or not picking up the call of the delivery personnel.

Eligibility: If the customer does not pick up the call from the delivery personnel, it will be considered a failed delivery attempt, and the customer will be charged accordingly.

Delivery Charges: In the event of a failed delivery attempt, the customer will be liable for any additional delivery charges incurred. This includes the cost of the initial delivery attempt. The delivery charges will be calculated based on the standard rates provided at the time of order and any additional costs incurred due to the failed attempt.

Notification & Rescheduling: In the event of a failed delivery, we will notify the customer via the contact information provided. The customer will have the opportunity to reschedule the delivery at an additional cost. Any rescheduled delivery attempts will be subject to the same terms and conditions regarding delivery charges.

Payment of Extra Charges: The customer agrees to pay any extra charges resulting from a failed delivery attempt. These charges will be added to the customer’s account and must be settled before any further deliveries can be made. Failure to pay the extra charges may result in the cancellation of the order.

By placing an order, you acknowledge that you have read, understood, and agreed to these terms and conditions regarding extra charges on failed delivery attempts.

Terms & Conditions – Kick Naya Barsa Naya Dhamaka Sale

  1. One Product Per Customer
    Each customer is allowed to purchase only one product under this offer. Multiple orders from the same customer are subject to cancellation.
  2. Cash on Delivery (COD) Verification
    COD orders will receive a verification call. If the call is not answered, the order will be automatically cancelled without further notice.
  3. Single-Use Coupon Code
    The promotional coupon code is valid for one-time use only per customer and cannot be reused or combined with other offers.